The small print

Website: https://www.qualitydrainsolutions.com

Effective Date: 2026

1. Introduction

Quality Drain Solutions (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information, including information collected through our website and SMS communications.

This Privacy Policy is easily accessible on our website at:

https://www.qualitydrainsolutions.com/privacy-policy

A link to this Privacy Policy is prominently displayed near all consent language on our web forms and in the footer of our website.

2. What Personal Information We Collect

We may collect the following types of personal information:

1. Name
2. Phone number
3. Email address
4. Service address
5. Billing information (if applicable)
6. Details related to service requests
7. Communication preferences, including SMS consent

We collect this information when you:

1. Submit a contact form on our website
2. Request a quote or schedule a service
3. Contact us by phone, email, or SMS
4. Opt in to receive SMS communications

3. How We Use Personal Information

We use your personal information to:

1. Schedule and provide drain and sewer services
2. Send appointment confirmations and reminders
3. Provide service updates and follow-ups
4. Respond to inquiries and customer service requests
5. Send invoices and billing notifications
6. Improve our services and customer experience
7. Communicate via SMS for customer care purposes

SMS communications may include appointment confirmations, service updates, maintenance reminders, follow-ups, and other service-related notifications.

4. Who Personal Information Is Shared With

We do not sell or rent your personal information.

We may share your personal information with:

1. Service technicians and employees for operational purposes
2. Trusted service providers who assist in business operations (such as billing platforms or communication providers)
3. Legal authorities if required by law

SMS consent is not shared with third parties or affiliates.

5. SMS Communications & Consent

By providing your phone number and opting in, you consent to receive SMS messages from Quality Drain Solutions for customer care and service-related communications.

1. Message frequency may vary.
2. Message and data rates may apply.
3. You may opt out at any time by replying STOP.
4. For assistance, reply HELP or contact us at +1 (614) 8524065.

SMS consent is not shared with third parties or affiliates for marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

7. Your Choices

You may:

1. Opt out of SMS communications at any time by replying STOP
2. Contact us to update or correct your information
3. Request information about the data we maintain about you

8. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Quality Drain Solutions

Phone: +1 (614) 8524065

SMS Terms & Conditions

Quality Drain Solutions sends SMS messages for customer care purposes only, including appointment confirmations, service updates, follow-ups, and important service-related notifications.

Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out at any time. Reply HELP for assistance or visit www.qualitydrainsolutions.com.

We obtain consent verbally by asking the following:

NOTE: SMS consent is not shared with third parties or affiliates.

“Do you agree to receive customer care text messages from Quality Drain Solutions LLC? Messages may include appointment confirmations, service updates, and follow-ups. Messaging frequency may vary. Message and data rates may apply. You can reply STOP to opt out at any time or reply HELP for support. You can also visit https://www.qualitydrainsolutions.com/privacy-policy to view our Privacy Policy.”

View our Privacy Policy at: https://www.qualitydrainsolutions.com/privacy-policy